What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    InfusionSoft: Does it work if encryption is enabled in the form?

    Asked by jgatsby on March 21, 2017 at 01:21 PM

    Hello I have connected my infusionsoft account with jotforms; but when a form is completed it isn't porting over to infusionsoft. 

    Is this because the form is encrypted?


    Also, I have jot forms for mac how can I use encryption key on mac app?
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 21, 2017 at 04:19 PM

    I've checked the integration on my end and it works fine on my end, with encryption it does not send the submission to the InfusionSoft ends, this is due to the fact that the de-crypt key is required to access the data, enabling the integration to access it without requiring the key would generate security concerns, if you would like to use the integration then you would need to disable the encryption feature on your form. 

    Regarding to your second question, it's been moved to a different thread in order to assist you better, we will help you on the next thread: https://www.jotform.com/answers/1098037