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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why embedded form shows invalid form URL message?

    Asked by ChelseaRose on March 21, 2017 at 01:37 PM

    Hello 

     

    One of our jorforms on our website is not working.  When I click on it this is what I get:

     

    Invalid Form URL
    This form is not available for this domain.
    https://form.jotform.ca/62845896624269
     
     
     
    But when I click on the above URL, it opens.  Please advice about this.  
     
    Note:  I did submit further questions about our form not working in China and was given a different domain option to use.  
    Page URL:
    https://www.jotform.com/build/62845896624269

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 21, 2017 at 04:32 PM

    Does it happens when the webpage is access from China too? 

    You may provide us the link to your webpage so we can check it on our end. 

    If it's the same issue like the described on your other thread you may try re-embedding your form using the iFrame method and changing the form's link as suggested on the other thread. 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID" <-- Replace this link with the suggested link.

          frameborder="0"

          style="width:100%;

          height:4680px;

          border:none;"

          scrolling="yes">

        </iframe>

    Hope this helps. 

  • Profile Image

    Answered by ChelseaRose on March 22, 2017 at 11:39 AM

    Hello

    I am working with our IT that set up the page.  

    Previously they replaced the  replaced the form domain as requested with http:// form . jotform . us / 62845896624269

    When visiting that link, it brings up the error message relating to the invalid form url

    Invalid Form URL

    This form is not available for this domain.

    https:// form. jotform. ca/ 62845896624269 

     

     

    They have since changed it back to form.jotform.com , but it does not work in China.  

     

    We really need a solution!  Many of our important clients are in China. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 22, 2017 at 02:41 PM

    Yes, the domain "form.jotform.com" is currently blocked in china; however, upon testing the suggested domains: 

    form.jotform.us

    www.jotform.com  

    Both are currently working fine in China, you may try switching to one of those domains in the meantime, I can also see you've an opened ticket here: https://www.jotform.com/answers/1080216 

    That's about forms not working in China, it's already assigned to one of our developers and we should be updated as soon as possible. 

    Also, I would like to know if the error you're receiving is still from China:

    Invalid Form URL

    This form is not available for this domain.

    https:// form. jotform. ca/ 62845896624269 

    Or does it happen when you access the form from a different location? 

    Please, let us know.