Why I can not see my form?

  • onslotservice
    Asked on March 21, 2017 at 2:11 PM

    Hi,

    I created few form here, and put the code on my website.

    It worked few days ago,but now it do not work.

    Do you know what is the problem? my account problem or other things? 

  • John_Benson
    Replied on March 21, 2017 at 5:09 PM

    I can see that you're a sub-account user. We had an issue about sub-users unable to view the shared forms but it is fixed already. I checked your account and I can see the shared folders now. See image below:

    Why I can not see my form? Image 1 Screenshot 30

    If you're referring to the form not displaying in your website, please try re-embedding the form using iFrame method. Here's a guide: Getting-the-form-iFrame-code.

    Why I can not see my form? Image 2 Screenshot 41

    Hope that helps. If you have questions, please contact us again.