Something is wrong error displayed with the DocuSign widget on the form

  • afex1979
    Asked on March 21, 2017 at 2:37 PM

    Hi,

    I'm having the same issue as above on any form I create, the Docusign account is authenticated but I always receive the message "Something is wrong please click here to try again"

    We have not reached our sending limit on Docusign so not sure what's causing the issue.

    Here's an example form:

    https://form.jotformeu.com/70795537157366

    Thanks,

  • Kiran Support Team Lead
    Replied on March 21, 2017 at 2:59 PM

    I have tested the DocuSign widget on my test form and see that it is working fine at my end.

    Something is wrong error displayed with the DocuSign widget on the form Image 1 Screenshot 20

    Could you try re-authenticating the DocuSign account on the form and see if that helps? If you are testing with a Free DocuSign account, you are limited to only 3 sends which you may have completed. You may need to check the DocuSign account status. If the issue still persists, please let us know. We will be happy to help.