Submissions from Guest account are blank

  • aliciayarrish
    Asked on March 21, 2017 at 3:02 PM

    I thought my form had disappeared, but I figured out I had not made an account. So I made an account and now I can see the form, but the submissions are blank. 

    How can I recover them?!

    My form is still live: https://form.jotformeu.com/guest_70496464518061/bridal-portrait-questionnaire-

  • David JotForm Support
    Replied on March 21, 2017 at 5:46 PM

    From your account page, under the Data section, try disabling the EU only data option then enabling it once again:

    https://www.jotform.com/myaccount/data

    Submissions from Guest account are blank Image 1 Screenshot 20

    If that does not work, let us know and we can forward this to our developers to restore manually.