What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions from Guest account are blank

    Asked by aliciayarrish on March 21, 2017 at 03:02 PM

    I thought my form had disappeared, but I figured out I had not made an account. So I made an account and now I can see the form, but the submissions are blank. 

    How can I recover them?!

    My form is still live: https://form.jotformeu.com/guest_70496464518061/bridal-portrait-questionnaire-

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    JotForm Support

    Answered by david on March 21, 2017 at 05:46 PM

    From your account page, under the Data section, try disabling the EU only data option then enabling it once again:

    https://www.jotform.com/myaccount/data

    If that does not work, let us know and we can forward this to our developers to restore manually.