What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Infusionsoft integration is not adding new contacts, but only updating a contact that is in Infusionsoft already

    Asked by tug on March 21, 2017 at 03:37 PM

    How do we make sure a new contact that fills out my form gets added to Infusionsoft and the funnel.  I have tested and the only person added was a contact already in the system.


    Thank you

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2017 at 06:42 PM

    Please test sending a new contact different than the one you already have in your Infusionsoft account, otherwise, it will just update the existing one.