What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form notification not received

    Asked by janestueve on March 21, 2017 at 05:07 PM

    I completed a new form and submitted. It's not appearing in my email. We have the free plan. Right now, we don't anticipate more than 3 or 4 forms.

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    JotForm Support

    Answered by Kiran on March 21, 2017 at 09:32 PM

    I have tried sending a test submission to your form and see that the notification has been sent to the recipient email addresses without any issue from our end.

    Could you check if you have received this submission notification? If not, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.