What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image field: Unable to upload image

    Asked by discoveryed on March 21, 2017 at 05:44 PM

    Hi there, 

    A teammate and I are both experience issues tying to upload images anywhere in our Jotforms (I am trying to add in a page image and she is trying to insert an email into the Autoresponder 1 email and we are both experiencing the same issues). We are receiving a red error message saying SYSTEM_ERRROR (three R's). Is there system wide issue going on right now that is being fixed on the backend? Can you provide any insight here? 

    Thank you! 

    Page URL:
    https://www.jotform.com/build/70785585648171

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 03:13 AM

    Apologies for the inconvenience.

    I tested this on my end and I was able to replicate the problem. I have forwarded this issue to our developers. We will update you once this has been resolved. 

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 04:00 AM

    Hi,

    We just received news from our developers that this is now fixed. Please try again.

    If it is still not working, try the following:

    1. First, try clearing your form's cache

    2. If that does not work, try clearing your browser's cache instead. 

    3. If those did not work, try deleting the image field and add a new one.

     

    Let us know if that works.