Image field: Unable to upload image

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    Asked on March 21, 2017 at 05:44 PM

    Hi there, 

    A teammate and I are both experience issues tying to upload images anywhere in our Jotforms (I am trying to add in a page image and she is trying to insert an email into the Autoresponder 1 email and we are both experiencing the same issues). We are receiving a red error message saying SYSTEM_ERRROR (three R's). Is there system wide issue going on right now that is being fixed on the backend? Can you provide any insight here? 

    Thank you! 

  • Profile Image
    Answered on March 22, 2017 at 03:13 AM

    Apologies for the inconvenience.

    I tested this on my end and I was able to replicate the problem. I have forwarded this issue to our developers. We will update you once this has been resolved. 

  • Profile Image
    Answered on March 22, 2017 at 04:00 AM


    We just received news from our developers that this is now fixed. Please try again.

    If it is still not working, try the following:

    1. First, try clearing your form's cache

    2. If that does not work, try clearing your browser's cache instead. 

    3. If those did not work, try deleting the image field and add a new one.


    Let us know if that works.