Why can't I create a new folder?

  • Profile Image
    schoolyard
    Asked on March 21, 2017 at 08:17 PM

    I am trying to re-organize our forms and folders and I am unable to create a new folder. I have tried using both the "Create New Folder" button on the left side and the "Add New Folder" button from the top when a form is selected and neither appear to be saving my folders. I am able to type the name in and it appears to save, but then I look for the folder and cannot find it. Am I doing something wrong? Is something broken?

     

    Thanks!

  • Profile Image
    Chriistian
    Answered on March 22, 2017 at 03:32 AM

    Hi,

    Can you please try opening your JotForm account in a different browser or in an Incognito Mode and there add a New Folder on your account? I was able to create a New Folder on my account by allowing the blocked pop-ups that appear on the Chrome Browser (Incognito Mode Browsing).

    If the issue still persists, please try clearing your browser's cache. http://www.refreshyourcache.com/en/home/

    Let us know if you need further assistance.
    Regards.