What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I create a new folder?

    Asked by schoolyard on March 21, 2017 at 08:17 PM

    I am trying to re-organize our forms and folders and I am unable to create a new folder. I have tried using both the "Create New Folder" button on the left side and the "Add New Folder" button from the top when a form is selected and neither appear to be saving my folders. I am able to type the name in and it appears to save, but then I look for the folder and cannot find it. Am I doing something wrong? Is something broken?



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    JotForm Support

    Answered by Chriistian on March 22, 2017 at 03:32 AM


    Can you please try opening your JotForm account in a different browser or in an Incognito Mode and there add a New Folder on your account? I was able to create a New Folder on my account by allowing the blocked pop-ups that appear on the Chrome Browser (Incognito Mode Browsing).

    If the issue still persists, please try clearing your browser's cache. http://www.refreshyourcache.com/en/home/

    Let us know if you need further assistance.