What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image field: Unable to upload image

    Asked by Bouncersaroundtheworld on March 22, 2017 at 12:40 AM

    I can add a graphic no problem from my archive but when i try and upload a graphic it shows it kinda funny in the upload box then it just disappears.??

    The Pic is Small, 400 BY 175 and its optimized for size .jpg i set the h and w correctly.

    Its strange. Is there also a way in which I can upload pics to the Archive? as that would be helpful.

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 03:07 AM

    Apologies for the inconvenience.

    I tested this on my end and I was able to replicate the problem. I have forwarded this issue to our developers. We will update you once this has been resolved. 

    Regarding the Archive, once an image is uploaded, it will be available to be used in the Archive, you can also delete the uploaded images in the Archive tab. 

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 03:59 AM


    We just received news from our developers that this is now fixed. Please try again.

    If it is still not working, try the following:

    1. First, try clearing your form's cache

    2. If that does not work, try clearing your browser's cache instead. 

    3. If those did not work, try deleting the image field and add a new one.


    Let us know if that works.