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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the auto respond email did not send?

    Asked by IDOEWebmaster on March 22, 2017 at 08:51 AM

    I just want to let you know when I created this form https://form.jotform.com/70785583017967 the auto respond email did not send.

    I checked and reset the email setting many times it was "missing field problem", even though I have selected the email field many times and saved, and the field name was something as "personsubmittingreportemailDisableEditting" 

    After a while, I changed the Field Detail Unique Name to "email" then it worked, I am not sure if because of the name of the field was too long or something else.

    Just so you know to fix the bug in your end.

    IDOE Webmaster.

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    JotForm Support

    Answered by Nik_C on March 22, 2017 at 12:53 PM

    We had a certain delay in sending Autoresponders recently.

    But that issue was fixed by our backend team.

    Thank you for letting us know, though. 

    We appreciate your feedback.

    Thank you!