Why the auto respond email did not send?

  • Profile Image
    IDOEWebmaster
    Asked on March 22, 2017 at 08:51 AM

    I just want to let you know when I created this form https://form.jotform.com/70785583017967 the auto respond email did not send.

    I checked and reset the email setting many times it was "missing field problem", even though I have selected the email field many times and saved, and the field name was something as "personsubmittingreportemailDisableEditting" 

    After a while, I changed the Field Detail Unique Name to "email" then it worked, I am not sure if because of the name of the field was too long or something else.

    Just so you know to fix the bug in your end.

    IDOE Webmaster.

  • Profile Image
    Nik_C
    Answered on March 22, 2017 at 12:53 PM

    We had a certain delay in sending Autoresponders recently.

    But that issue was fixed by our backend team.

    Thank you for letting us know, though. 

    We appreciate your feedback.

    Thank you!