- Allie PhillipsAsked on March 22, 2017 at 10:23 AM
Hi - I am unable to access my account that is currently listed under an old email address (email@example.com). It says "auto suspend" when I try to log in. Because it is associated with an old email that no longer exists, I cannot do a password reset. How can I access my account and the form that is in it? Thank you!
- JotForm SupportAuryAnswered on March 22, 2017 at 01:56 PM
I checked the account and found it is auto suspended due that our anti-phishing filter is triggering the words 'Password' you have included in your form "Clone of [Imported Form] Access to Webinars on Prosecuting Animal Cruelty".
I have slightly modified the field on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.