What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Did not receive submissions - Need Help ASAP

    Asked by asacnominating on March 22, 2017 at 10:57 AM



    I did not receive 2 submission within the last 72 hours. The individuals who completed the forms said they got the "thank you" screen but not the confirmation email. The submissions also did not show up in the account. The forms are applications and I need them asap. Someone please help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 22, 2017 at 01:54 PM


    It seems you have created one another thread for same question and I have already responded to you on the following thread:  https://www.jotform.com/answers/1098673

    Thank you!