What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I linked the paypal to the form, how do I find the information?

    Asked by tuckerwashere on March 22, 2017 at 11:09 AM

    I linked the paypal to the form, how do I find the information? Does it update periodically? 

    Page URL:
    https://form.jotform.us/70798961358171

  • Profile Image
    JotForm Support

    Answered by Jan on March 22, 2017 at 02:56 PM

    I checked your account and I saw 2 incomplete payments. Here's a guide on How-to-view-incomplete-payments.

    Please take note that if the user did not complete the payment or closes the browser after being redirected to the PayPal check out page, it will be consider as an Incomplete Payment. Please check this user guide: Paypal-Incomplete-Payments-FAQ.

    Also, please be aware that completing the incomplete payment submissions will not process any payments.

    I checked your PayPal integration and I can verify that it is configured correctly. You can test it by doing an actual submission.

    Hope that helps. Let us know if you have any questions. Thank you.

  • Profile Image

    Answered by tuckerwashere on March 27, 2017 at 01:22 PM

    So if they do everything right, how long would it stay marked incomplete?

  • Profile Image
    JotForm Support

    Answered by Jan on March 27, 2017 at 02:43 PM

    It will be marked as an Incomplete Payment until you complete the submission. Please be reminded that completing the submission will not process any payments. It will just trigger the email notification and will be considered as a regular submission.

    Related guide: Paypal-Incomplete-Payments-FAQ.

    Hope that helps. Thank you.