My account - failed to renew

  • Profile Image
    RHemery
    Asked on March 22, 2017 at 11:16 AM

    Hi there

    I've had an email saying my JotForm subscription has failed to renew.  This is because my credit card is full for this month.  I will make sure to get a colleague's credit card when I'm back at work tomorrow but unfortunately won't be able to do anything today.

    Could you please make sure my account doesn't get deleted as I don't want to lose all my forms -- we have hundreds!

    Seeking reassurance!

    Thanks

    Rich

  • Profile Image
    Aury
    Answered on March 22, 2017 at 02:42 PM

    Hello,

    FastSpring renewal attempt was declined, they will make a second renewal attempt in March 29th, FastPring will notify you the result.

    If you need to update credit card details, you may do so using the following link:

    https://sites.fastspring.com/interlogy/order/s/INT150303-5752-60198S

    Let us know if we can further assist you.

    Kind Regards.