What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account - failed to renew

    Asked by RHemery on March 22, 2017 at 11:16 AM

    Hi there

    I've had an email saying my JotForm subscription has failed to renew.  This is because my credit card is full for this month.  I will make sure to get a colleague's credit card when I'm back at work tomorrow but unfortunately won't be able to do anything today.

    Could you please make sure my account doesn't get deleted as I don't want to lose all my forms -- we have hundreds!

    Seeking reassurance!



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    JotForm Support

    Answered by Aury on March 22, 2017 at 02:42 PM


    FastSpring renewal attempt was declined, they will make a second renewal attempt in March 29th, FastPring will notify you the result.

    If you need to update credit card details, you may do so using the following link:


    Let us know if we can further assist you.

    Kind Regards.