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RHemeryAsked on March 22, 2017 at 11:16 AM
Hi there
I've had an email saying my JotForm subscription has failed to renew. This is because my credit card is full for this month. I will make sure to get a colleague's credit card when I'm back at work tomorrow but unfortunately won't be able to do anything today.
Could you please make sure my account doesn't get deleted as I don't want to lose all my forms -- we have hundreds!
Seeking reassurance!
Thanks
Rich
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Aurora JotForm SupportReplied on March 22, 2017 at 2:42 PM
Hello,
FastSpring renewal attempt was declined, they will make a second renewal attempt in March 29th, FastPring will notify you the result.
If you need to update credit card details, you may do so using the following link:
https://sites.fastspring.com/interlogy/order/s/INT150303-5752-60198S
Let us know if we can further assist you.
Kind Regards.