What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form builder not loading

    Asked by WilliamKeller on March 22, 2017 at 12:02 PM

    Hello,

    I can log into JotForm, but when I go to edit a form, I see only a blank page with no form elements. I've tried the latest builds of Chrome & Firefox, and I wait several times to ensure the page is not still loading.

     

    Page URL:
    https://form.jotform.com/60955878980981

    Screenshot
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    Answered by SafaaAbdulhadi on March 22, 2017 at 03:39 PM

    This is mostly a browser issue, Try logging off and loggoing on back again, clearing your cache on your browsers, and clearing your cookies, and please report back if you're still facing the issue? 

    if you need any information on how to clear your browsing history and clear cookies, please refer to the links below: 

    https://support.google.com/accounts/answer/32050?hl=en

    https://support.mozilla.org/t5/Cookies-and-cache/How-to-clear-the-Firefox-cache/ta-p/2472

    https://support.mozilla.org/t5/Cookies-and-cache/Delete-cookies-to-remove-the-information-websites-have-stored-on/ta-p/1919

     

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    JotForm Support

    Answered by Welvin on March 22, 2017 at 07:43 PM

    We've fixed this problem a while ago. Please check again and let us know if the issue persists.