When submitting forms from our website we are not receiving in our email even thou it is setup and not on your block list?

Have you checked your spam folder? What is the form you are referring to? If you already checked that the recipient email isn't in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, please try using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form