What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When submitting forms from our website we are not receiving in our email even thou it is setup and not on your block list?

    Asked by malagaumchurch on March 22, 2017 at 01:10 PM
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    JotForm Support

    Answered by BDAVID on March 22, 2017 at 05:29 PM

    Have you checked your spam folder? What is the form you are referring to? If you already checked that the recipient email isn't in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, please try using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form