I'm trying to upgrade and the system is not letting me?

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    skcooper
    Asked on March 22, 2017 at 01:35 PM

    Hi Jot form - I was trying to upgrade my account and I entered credit card info twice and it told me I could not upgrade at this time and to contact customer service. Any ideas?

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    Jeanette
    Answered on March 22, 2017 at 05:39 PM

    The reason is that you are trying to upgrade to Storage, and if you notice, this is just a free plan with more storage for submissions. Your account has gone beyond another limit: upload space, so for that reason, you must upgrade to Bronze.