What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm trying to upgrade and the system is not letting me?

    Asked by skcooper on March 22, 2017 at 01:35 PM

    Hi Jot form - I was trying to upgrade my account and I entered credit card info twice and it told me I could not upgrade at this time and to contact customer service. Any ideas?

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    JotForm Support Manager

    Answered by Jeanette on March 22, 2017 at 05:39 PM

    The reason is that you are trying to upgrade to Storage, and if you notice, this is just a free plan with more storage for submissions. Your account has gone beyond another limit: upload space, so for that reason, you must upgrade to Bronze.