What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want the clients to receive email confirmation even for pending payments.

    Asked by senpon on March 22, 2017 at 02:09 PM

    Hi,

    I want the clients to receive email confirmation for pending payments after submitting the form.

    Regards,

    Sen

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    Answered by senpon on March 22, 2017 at 05:14 PM

    I want the clients to receive email confirmation even for pending payments. So, the client can complete the payment from the email. How to achieve this?

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    JotForm Support

    Answered by jonathan on March 22, 2017 at 10:16 PM

    You can enable Pending Payment Email option in the Additional Gateway settings of the payment field.

     

    When this option is ON, the Notification and/or Autoresponder email will be sent also even for incomplete payment submissions on the form.

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    Answered by senpon on March 22, 2017 at 11:58 PM

    Thank you, appreciate your answer. I enabled Pending email option as per your direction, but still do not receive email notification.

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    JotForm Support

    Answered by Charlie on March 23, 2017 at 03:19 AM

    Please note that you only have an autoresponder email on your form titled "Miya-Kalai Cup 2017 Registration Form". If you want to receive a notification email specific to your own address, then you can follow this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    To learn more about email alerts, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    With regards to the pending payment email alert, please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    The email is not instant, it will take more than 30 minutes before the pending email alert will be sent, this is to give the user time to complete the payment. 

    I hope that helps. 

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    Answered by senpon on March 23, 2017 at 10:24 AM

    Thank you, received the email after some time. Is there way that client can complete the pending payment?

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    JotForm Support

    Answered by Jim_R on March 23, 2017 at 01:08 PM

    I'm afraid there's no way to complete the actual payment. You may complete the submission through the Incomplete Payments section on your Submissions Page, but that doesn't (and won't) trigger an actual payment.

    The only way around this is to have your client fill out the form again and have them make the payment this time around.

    Related guides: Paypal-Incomplete-Payments-FAQ | How-to-view-incomplete-payments