I want the clients to receive email confirmation even for pending payments.

  • senpon
    Asked on March 22, 2017 at 2:09 PM

    Hi,

    I want the clients to receive email confirmation for pending payments after submitting the form.

    Regards,

    Sen

  • senpon
    Replied on March 22, 2017 at 5:14 PM

    I want the clients to receive email confirmation even for pending payments. So, the client can complete the payment from the email. How to achieve this?

  • jonathan
    Replied on March 22, 2017 at 10:16 PM

    You can enable Pending Payment Email option in the Additional Gateway settings of the payment field.

    I want the clients to receive email confirmation even for pending payments Screenshot 20

     

    When this option is ON, the Notification and/or Autoresponder email will be sent also even for incomplete payment submissions on the form.

  • senpon
    Replied on March 22, 2017 at 11:58 PM

    Thank you, appreciate your answer. I enabled Pending email option as per your direction, but still do not receive email notification.

  • Charlie
    Replied on March 23, 2017 at 3:19 AM

    Please note that you only have an autoresponder email on your form titled "Miya-Kalai Cup 2017 Registration Form". If you want to receive a notification email specific to your own address, then you can follow this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications. 

    To learn more about email alerts, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings. 

    With regards to the pending payment email alert, please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail. 

    The email is not instant, it will take more than 30 minutes before the pending email alert will be sent, this is to give the user time to complete the payment. 

    I hope that helps. 

  • senpon
    Replied on March 23, 2017 at 10:24 AM

    Thank you, received the email after some time. Is there way that client can complete the pending payment?

  • Support_Management Jotform Support
    Replied on March 23, 2017 at 1:08 PM

    I'm afraid there's no way to complete the actual payment. You may complete the submission through the Incomplete Payments section on your Submissions Page, but that doesn't (and won't) trigger an actual payment.

    The only way around this is to have your client fill out the form again and have them make the payment this time around.

    Related guides: Paypal-Incomplete-Payments-FAQ | How-to-view-incomplete-payments