What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I have a free plan, it's 100% sure that I will receive the first 500 answers?

    Asked by acciolaura on March 22, 2017 at 03:20 PM


    What a great website! Congratulations! I'm using it to do a very important work at college, but I only need the free features and all. Just to be sure, there is no way I will lose any of the answers/submissions of the users with this free plan, if they are above 500?



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    JotForm Support Manager

    Answered by Jeanette on March 22, 2017 at 07:29 PM

    You will lose the stored submission data if you go over 500 stored form submissions. The system will delete the extra ones.

    In other words, you can get up to 100 submissions a month, and store in the account up to 500 submissions forever.

    But, if you want to keep a backup of the data, I would suggest you to integrate the form with google spreadsheet, this way, you'll get another place to go and check the data.