I am not receiving files.

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    copystore
    Asked on March 22, 2017 at 03:49 PM
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    liyam
    Answered on March 22, 2017 at 07:50 PM

    Hello,

    I checked your email alerts history but I could not find any issue with it. The history shows that all emails were sent properly. With this, please check your spam folder if all the emails would have landed there instead. 

    If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have other questions, please let us know.