My email notifications and autoresponder keeps changing format

  • thebigdogs
    Asked on March 22, 2017 at 6:44 PM

    I have deleted and recreated my notification email and autoresponder email multiple times and whenever I log back in there is extra code at the top of the email and missing fields.  I have tried manually changing the form, but it will still change and leave out fields that I had put in the email.

     

    this is the form: https://form.jotform.com/70597386264165

     

    and this is the setttings page: https://www.jotform.com/build/70597386264165/settings/emails

     

    Also I will attach screen shots with a newly created email notification and what it looks like after I refresh the page.  These show the extra code at the top of the email and also the missing fields at the bottom of the email.  

    Please advise on how to fix this issue.

     

    Thanks.

    My email notifications and autoresponder keeps changing format Image 1 Screenshot 50My email notifications and autoresponder keeps changing format Image 2 Screenshot 61My email notifications and autoresponder keeps changing format Image 3 Screenshot 72My email notifications and autoresponder keeps changing format Image 4 Screenshot 83

     

  • Chriistian Jotform Support
    Replied on March 22, 2017 at 11:48 PM

    I cloned your form and replace add another email notification and the extra codes aren't appearing to the new email notification.

    My email notifications and autoresponder keeps changing format Image 1 Screenshot 30

    My email notifications and autoresponder keeps changing format Image 2 Screenshot 41

    I have now cleared your form's cache. Please add again an email notification and see if this works now.

    If the issue still persists, please also try clearing your browser's cache and to try to relog into your account, or start a fresh browsing session.

    Let us know if you need further assistance.
    Regards.