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    My email notifications and autoresponder keeps changing format

    Asked by thebigdogs on March 22, 2017 at 06:44 PM

    I have deleted and recreated my notification email and autoresponder email multiple times and whenever I log back in there is extra code at the top of the email and missing fields.  I have tried manually changing the form, but it will still change and leave out fields that I had put in the email.


    this is the form: https://form.jotform.com/70597386264165


    and this is the setttings page: https://www.jotform.com/build/70597386264165/settings/emails


    Also I will attach screen shots with a newly created email notification and what it looks like after I refresh the page.  These show the extra code at the top of the email and also the missing fields at the bottom of the email.  

    Please advise on how to fix this issue.




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    JotForm Support

    Answered by Chriistian on March 22, 2017 at 11:48 PM

    I cloned your form and replace add another email notification and the extra codes aren't appearing to the new email notification.

    I have now cleared your form's cache. Please add again an email notification and see if this works now.

    If the issue still persists, please also try clearing your browser's cache and to try to relog into your account, or start a fresh browsing session.

    Let us know if you need further assistance.