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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email not being Sent

    Asked by suppro on March 22, 2017 at 07:25 PM

    Hey,

    I have set up a contact form to send to different email addresses. All emails received go to everyone but sales@superpro.com.au

    I have sent multiple test and have checked to make sure the email can receive mail from different domains. Do you know what could be the problem?

    Contact form location: http://superpro.com.au/superpro-enquiry-form

    Script: http://form.jotform.co/jsform/41174013866856

    Page URL:
    http://superpro.com.au/superpro-enquiry-form

  • Profile Image
    JotForm Support

    Answered by Mike_G on March 23, 2017 at 12:23 AM

    I would like to apologize for any inconvenience this is causing you. In order for me to help you, I have checked the status of the email address you provided and found out that it is on our bounce list.

    Result: sales@superpro.com.au is IN he bounce list

    Reason(s) : smtp; 550 5.4.1 [sales@superpro.com.au]: Recipient address

    I have removed the said email from the list and you should start receiving emails again from Jotform to that email address.

    There are just a few things that I would suggest you do first prior to contacting us if in the future you suspected that you are not receiving emails again even after a successful submission.

    1. Check the email history of your account.

    How-to-View-All-Your-Form-Email-History

    2. If you found any email attempts marked as FAILED or IN BOUNCE/BLOCK LIST, take note of the email address and remove it from the bounce list from your account.

    How-to-Remove-Your-Email-Address-from-Bounce-List

    3. I would also suggest you follow the instruction in this guide below to prevent issues like this from happening again in the future.

    How-to-Prevent-Email-Bouncing-Related-Issues

    I hope this helps. If you have any further questions or concerns, please feel free to contact us again anytime.

    Thank you.