Email not being Sent

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    suppro
    Asked on March 22, 2017 at 07:25 PM

    Hey,

    I have set up a contact form to send to different email addresses. All emails received go to everyone but sales@superpro.com.au

    I have sent multiple test and have checked to make sure the email can receive mail from different domains. Do you know what could be the problem?

    Contact form location: http://superpro.com.au/superpro-enquiry-form

    Script: http://form.jotform.co/jsform/41174013866856

  • Profile Image
    Mike_G
    Answered on March 23, 2017 at 12:23 AM

    I would like to apologize for any inconvenience this is causing you. In order for me to help you, I have checked the status of the email address you provided and found out that it is on our bounce list.

    Result: sales@superpro.com.au is IN he bounce list

    Reason(s) : smtp; 550 5.4.1 [sales@superpro.com.au]: Recipient address

    I have removed the said email from the list and you should start receiving emails again from Jotform to that email address.

    There are just a few things that I would suggest you do first prior to contacting us if in the future you suspected that you are not receiving emails again even after a successful submission.

    1. Check the email history of your account.

    How-to-View-All-Your-Form-Email-History

    2. If you found any email attempts marked as FAILED or IN BOUNCE/BLOCK LIST, take note of the email address and remove it from the bounce list from your account.

    How-to-Remove-Your-Email-Address-from-Bounce-List

    3. I would also suggest you follow the instruction in this guide below to prevent issues like this from happening again in the future.

    How-to-Prevent-Email-Bouncing-Related-Issues

    I hope this helps. If you have any further questions or concerns, please feel free to contact us again anytime.

    Thank you.