What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Email is Blocked

    Asked by minikinsmarket on June 27, 2012 at 03:43 AM

    JotForm,

    I am alerted that one of my emails is blocked from receiving notifications of JotForm submissions. Can you tell me why this is and what we can do to change this?

    Thanks.

  • Profile Image

    Answered by ItalyTech on June 27, 2012 at 04:32 AM

    Hi, 

     

    your email was in our bounce list but I've removed it.

     

    I suggest you to check your spam filter and to add "noreply@jotform.com" in your whitelist.

     

    Thanks.

  • Profile Image

    Answered by minikinsmarket on June 27, 2012 at 05:02 AM
    Hi. I am still not receiving notification email from JotForm. This time the
    test email indicated "undefined."
    Thanks.
  • Profile Image

    Answered by ItalyTech on June 27, 2012 at 05:06 AM

    Hi,

    if you receive test email this indicate that your email can receive our email.

     

    Simply try to submit a data on your form and see if you receive email notification.

     

    Your email address aren't in our bounce list just now.

  • Profile Image

    Answered by minikinsmarket on June 27, 2012 at 04:18 PM
    I did not receive the test email. When I asked for the test email I be submitted, JotForm indicated, "undefined."
    Sent from my iPhone
  • Profile Image

    Answered by gori-mathew on June 27, 2012 at 04:42 PM

    Did you check your spam / junk folder? You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.