Cannot downgrade subscription

  • Profile Image
    cherrybombquotes
    Asked on June 27, 2012 at 03:50 AM

    Everytime I try to downgrade my subscription to the free plan, it transfers me to PayPal, where I get an error message that says "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

     

    Please downgrade my plan

  • Profile Image
    ItalyTech
    Answered on June 27, 2012 at 04:25 AM

    Hi,

     

    You subscribed using paypal.

    If I downgrade manually your account to free you will charged again next month.

     

    To cancel your subscription, please do the following steps:

     

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

     

    However I downgrade your account to free but remember to cancel subscription.

    Thanks.