What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot downgrade subscription

    Asked by cherrybombquotes on June 27, 2012 at 03:50 AM

    Everytime I try to downgrade my subscription to the free plan, it transfers me to PayPal, where I get an error message that says "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

     

    Please downgrade my plan

  • Profile Image

    Answered by ItalyTech on June 27, 2012 at 04:25 AM

    Hi,

     

    You subscribed using paypal.

    If I downgrade manually your account to free you will charged again next month.

     

    To cancel your subscription, please do the following steps:

     

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

     

    However I downgrade your account to free but remember to cancel subscription.

    Thanks.