- SpectrumFitnessAsked on March 22, 2017 at 09:46 PM
The system generates the first 20 entries and allows that to be downloaded. Then the system just sits and spins like it's generating the next batch, which never happens.
Have tried several forms on several browsers and get the same failed result.Page URL:
- JotForm SupportBJoannaAnswered on March 23, 2017 at 02:17 AM
I was able to replicate mentioned issue. Form that you provided has 201 submissions, however only one PDF report with 20 enters is created.
I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.
For now I can only suggest you to try use Time Frame option and to try to generate PDF reports based on specific time (with 20 enters).
Or you could download them one by one.
- SpectrumFitnessAnswered on March 23, 2017 at 10:40 AM
Thank you, unfortunately there are over 200 entries and we need them alphabetically.
- JotForm SupportBJoannaAnswered on March 23, 2017 at 12:48 PM
I have raised this issue to our developers. Issue is still not resolved, but if there is any update we will let you know via this thread.
- JotForm SupportpaulsimpsonAnswered on March 24, 2017 at 04:14 PM
This problem has now been fixed. Please accept our apologies for the inconvenience caused.