What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission page: Unable to download all submissions as PDF

    Asked by SpectrumFitness on March 22, 2017 at 09:46 PM

    The system generates the first 20 entries and allows that to be downloaded. Then the system just sits and spins like it's generating the next batch, which never happens.

    Have tried several forms on several browsers and get the same failed result.

    Page URL:
    https://form.jotform.us/63556479510159

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    JotForm Support

    Answered by BJoanna on March 23, 2017 at 02:17 AM

    I was able to replicate mentioned issue. Form that you provided has 201 submissions, however only one PDF report with 20 enters is created. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now I can only suggest you to try use Time Frame option and to try to generate PDF reports based on specific time (with 20 enters).

    How to Download Form Submissions as Excel/CSV/PDF?

    Or you could download them one by one.

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    Answered by SpectrumFitness on March 23, 2017 at 10:40 AM

    Thank you, unfortunately there are over 200 entries and we need them alphabetically.

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    JotForm Support

    Answered by BJoanna on March 23, 2017 at 12:48 PM

    I have raised this issue to our developers. Issue is still not resolved, but if there is any update we will let you know via this thread. 

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    JotForm Support

    Answered by paulsimpson on March 24, 2017 at 04:14 PM

    Hi,

    This problem has now been fixed. Please accept our apologies for the inconvenience caused.

    Regards

    Paul