What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email to reset password not received.

    Asked by Paul on March 22, 2017 at 10:30 PM

    I have an account but i don`t know the password. Wy can i ask my password to given

    my mailadres. i don`t resive the password resettings.

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    JotForm Support

    Answered by Aury on March 22, 2017 at 10:36 PM

    Dear Paul,

    You were not receiving notifications as the email address onlineaankopen@ziggo.nl was in bounce list.

    I removed it from bounced and sent you the email for you to be able to password reset.

    You may set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    Best Regards.

  • Profile Image

    Answered by LaToya   on June 30, 2017 at 01:52 PM

    I can not receive an email to reset my password. Help
  • Profile Image
    JotForm Support

    Answered by Kiran on June 30, 2017 at 02:59 PM

    @LaToya,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1188686

    Thank you!