What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Designer: not saving after correcting the CSS syntax error.

    Asked by betwrestling on March 23, 2017 at 05:21 AM

    I am trying to edit my form using the designer however it will not let me save. It the CSS codes section it says 'Styles not updated because you have 1 css error(s)'. 


    Could this error please be fixed as i do not know what the problem is. Thank you.

    Page URL:

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    Answered by Ian on March 23, 2017 at 06:56 AM

    Could you please send the error image one more time, as id did not attach to the forum post. 

    Please follow the steps mentioned below to attach the image to the forum post

    1. Click on Insert/Edit image button

    2. Click on the "Upload" button


    3. Click on Choose File and look in your local folders.

    4. Click on Submit

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    Answered by betwrestling on March 23, 2017 at 04:02 PM

    Sorry about that. Here is the screenshot..


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    JotForm Support

    Answered by BDAVID on March 23, 2017 at 07:07 PM

    There is one curly bracket missing, after adding it, the error goes away. However, the designer does not save, the save button keeps spinning:

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    Answered by Braden Putt  on March 23, 2017 at 11:12 PM

    Thank you! I actually enquired about the save issue however I was told it was working fine for the person that tested it. Its really urgent this gets sorted asap. Thanks in advance!

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    JotForm Support

    Answered by Charlie on March 24, 2017 at 04:15 AM

    I believe one of our developers have already updated you on this thread https://www.jotform.com/answers/1098474 regarding the save button issue. It should be working by now. 

    Also, I checked your form and I still see CSS errors, please do correct them. If you are using @media rule, make sure that you have wrapped the code correctly inside a {}. 

    I also suggest that you change the @media rule to one line only. Example:

    1. From this:

    2. To this:


    I hope that helps. 

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    JotForm Support

    Answered by Rose on March 24, 2017 at 09:20 AM

    Please note that another ticket for the same issue for the same form was already opened. In addition, it is under resolved status. You can find details in this thread. 

    If you need any other assistance by our side, please do let us know. We would be pleased to help you for any issue you may have. 

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    Answered by betwrestling on March 24, 2017 at 09:53 PM

    Hello again,

    Thank you for resolving the save issue. For some reason there are still CSS errors when using the designer. What are the errors and if possible, could somebody please fix them? Thank you!

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    JotForm Support

    Answered by Nik_C on March 25, 2017 at 08:04 AM

    You had one extra bracket and one missing bracket in your code, I fixed that for you so everything should be fine now. There are no errors there.

    Let us know if you have any further questions.

    Thank you!