Error on page

  • Profile Image
    tomwye
    Asked on March 23, 2017 at 06:53 AM

    Hi Jotform,

     

    I've got a form set-up here which is starting to receive responses. I've recently had an email from someone trying to complete the form highlighting some issues they faced trying to complete it:

    Thanks for getting back to me. The document would give me a message on almost every page stating ‘there is an error on this page please correct’ however it would not highlight the error. I just had to keep changing inputs until it would allow it to submit. In order to get it to submit had had to check the box for no patents and not investors. Very strange. 

    I can't pinpoint the error when looking at the form. Would you be able to shed any light on what might be happening here please?

     

    Thanks,

     

    Tom

  • Profile Image
    liyam
    Answered on March 23, 2017 at 09:51 AM

    Hello Tom,

    What I noticed on your form is it allows moving to different pages while a required field is left empty. With this, you are not able to find out what field was left missing, but on the page break, you will notice the text indicating an error. However, what I'm not able to replicate is that the fields are not showing error when you go back to it or when you press the submit button, it will let you jump to the page where there is an error. Here is a sample page after I tried submitting your form:

    Scenario: I left the text area empty and moved to the next pages. I tried submitting the form, and this screenshot is where I landed.

    Perhaps it's still different based on how I tested your form. Can you tell us the browser that you've used? It can be a browser issue as well or any plugin on the browser which may cause issues on the javascript that's running the form validation.

    Looking forward to your response.

    Thanks.

  • Profile Image
    tomwye
    Answered on March 23, 2017 at 11:46 AM
    HI Liyam,
    Thanks for the swift response.
    Whilst I use the form on Google Chrome I can't be sure what browser the end users will be using. It could vary between user.
    Is there a way I can limit people moving to the next page until they've completed the the mandatory fields?
    Thanks,
    Tom
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  • Profile Image
    Kevin_G
    Answered on March 23, 2017 at 02:20 PM

    Yes, it's indeed possible to set the form to ask for required fields to be filled before moving to another page, to do it you only need to open the widget's settings and once there scrolling a bit down will get you into the "Allow navigation without validation" option, turning it to "No" will prevent users to move between pages with required fields empty. 

    Hope this helps.