What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am asked again to upgrade my account when I actually never downgraded

    Asked by yopacris on March 23, 2017 at 08:06 AM

    I am asked AGAIN, for the 4th time to upgrade when i actually never downgraded

    As you can see in my last threads, you explained to me that i wont have to go through this anymore. I dont understand and its getting really frustrating ! you assured me last time it was solved once for all !!!

    Please i need this definitely solved to be able to work with my numerous offices and assessment, or offer me a different solution !

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    JotForm Support

    Answered by Welvin on March 23, 2017 at 11:40 AM

    It has been fixed. However, the cancellation came after FastSpring failed to charge your Paypal account for the renewal. Since it's through Paypal, you should make sure that your funding method in Paypal is active and you have enough balance for the renewal.

    I have created a new order link so you can pay for the Premium plan. Please pay using this URL: https://sites.fastspring.com/interlogy/pay/INT170323-3450-34177. I've also sent this to your email. You can choose to pay by Paypal or Credit Card.

    Let us know if you need further assistance.