What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Three email adresses ended up in bounce list again.

    Asked by Hornbordplader on March 23, 2017 at 08:44 AM

    Hi there

    again 3 of my most important recipents, blocked and on Bounce list, its a very big problem for us.

    we are using our own SMTP server as sender, and our IT department swears that the problem isnt inhouse.

    can you please help me, so this doesnt happen again.

     

    thanks in advance

     

    Allan

     

    Horn Bordplader A/S

    Page URL:
    https://form.jotformeu.com/Hornbordplader/online-serviceformular

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 23, 2017 at 12:13 PM

    Hello Allan,

    I'm sorry for the trouble caused to you. 

    It seems you have already removed your email address from bounce list so we are unable to check the bounce reason why your email addresses ended up in bounce list.

    If the issue happens again, do get back to us with the bounce reason and we will take a look.

    We will wait for your response.

    Thank you!