What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working and not saved.

    Asked by Malcolm Kemp  on March 23, 2017 at 09:26 AM

    I based my website course booking around your form and it worked OK for some weeks.  It has now scrambled when viewed online (But appears OK in Xara). 

    I have tried to reload the form but when I go to find it on your design page it says I do not have a form in spite of having saved and modified it on several occasions! It also does not recognise me.

    What has happened and can you find the form please as I am out of business without it!?


    Malcolm Kemp



    Page URL:

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    JotForm Support

    Answered by ashwin_d on March 23, 2017 at 12:49 PM

    Hello Malcolm,

    I would suggest you to please let us know your webpage URL where you have embedded your form and we will take a look. I did check your website but could not locate any embedded form there.

    I have moved your second question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1100211

    Thank you!

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    Answered by Malcolm Kemp  on March 26, 2017 at 03:46 AM
    Thanks, it is http://www.champaignephotography.co.uk/academy.htm and is flashing at the bottom and does not appear at all on the mobile friendly version.

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    JotForm Support

    Answered by Mike_G on March 26, 2017 at 08:42 AM

    Thank you for providing us more information and we would like to apologize for any inconvenience this is causing you. Please allow us to help you with your concern.

    I see that you have embedded your form to your website using its embed script. Can you try if by embedding your form using its iframe code would solve the issue you are having? The iframe code of the form has two parts, the <iframe> and the <script>. Please also try to embed your form using only the <iframe> part and let us know the result.

    Thank you.