What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my forms aren't working

    Asked by twhite1969 on March 23, 2017 at 09:52 AM

    Hi All of our forms are not functioning properly.  

    The forms launch and look fine but it looks like conditions are having problems.  Also anything that uses field calculation widgets appear to be malfunctioning.

    I checked about 5 of our forms and found problems with all of them.  All relating to conditions or field calculation wizards.  The problems are too many to list.

    I'm sharing 1 form as an example.  The daily hours should automatically calculate based on the start and finish time minus breaks.  They don't calculate anymore.  Also total hours doesn't calculate anymore.

    The issues are not specific to this form.  It appears that all our forms are impacted so I'm hoping not to focus on this particular form but the wider issue impacting all my forms. 

    We use these forms all day so the matter is somewhat urgent.  

    Thanks,

    Terence

    Page URL:
    https://www.jotform.com/build/51394968758173

  • Profile Image

    Answered by twhite1969 on March 23, 2017 at 10:33 AM

    update:  I have tried my forms with Google Chrome, Microsoft Edge as well as a different device on Android.  Same issues on all of them.  

    I also created new forms from existing templates that have calculations and I couldn't get any of the templates to perform any calculations.

    Here is one of the templates that I tried.  https://form.jotform.com/70813854841965

     

     

  • Profile Image
    JotForm Support

    Answered by david on March 23, 2017 at 12:29 PM

    There was an error on our end that caused calculations to fail.  Please accept our sincerest apologies.  This is now fixed and calculations should be working once again.  If the issues persists edit the form and save it.  That will remove the bug.