What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need clarification on features

    Asked by Erika Maury Garcia  on March 23, 2017 at 09:57 AM

    Hi! I'm an Operations Manager and we used to use Adobe Forms Central for our customers' order forms. Since they've been retired we have not found a suitable alternative. 

    I came across your site and I'm impressed, but curious about a few of your features.  What do you mean by submissions?  Can my customers only submit their orders to me through you? What about the payment processing- do you have further details?  

    I'd love a call to go over your product in detail. Really what this boils down to is, I'm not sure what plan I should be signing up with... I'm already sold =]

     

    My number is: 203-624-7779

    Email is: egarcia@goforservices.com

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    JotForm Support

    Answered by Chriistian on March 23, 2017 at 01:04 PM

    Hi there,

    Thank you for your interest in JotForm. Please see below for the clarifications.

     

    What do you mean by submissions?

    JotForm is an online form builder. The output form can be used to collect data from your customers. Each piece of data sent to you through JotForm is called a submissions. Please see What do you mean by submissions? for more information about managing your submissions.

     

    Can my customers only submit their orders to me through you?

    By default, the link to the form you will create with JotForm will come with domain jotform.com. However, you can embed your forms to your website so that customers can submit data to you via your website. Please see Adding a Form to a Web Page. Submissions will also be saved to JotForm databases, but you have the options to send them to Google Spreadsheet or store them to your own database and delete the submissions from JotForm.

     

    What about the payment processing- do you have further details? 

    Please see this link to see the payment integrations you can use with your form. If you have account with one of these payment processors, then you can offer a product or service to your form and accept payments through it as well. Please see Mastering Payment Form Integrations with JotForm for more details.

     

    I'd love a call to go over your product in detail. Really what this boils down to is, I'm not sure what plan I should be signing up with

    Unfortunately, we do not have phone support but you can post your questions to this forum and we will attend to your concerns immediately. The choice of your plan will basically depend on how many submissions, view and files you expect from your customers every month. For the corresponding limits of our plans, please see below.

     

    If you need further assistance, just let us know.

    Regards.