What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I don't know why my account is suspended and my forms are disabled

    Asked by Didier  on March 23, 2017 at 10:23 AM


    I have a problem, my account is suspended and my forms are disabled. I don't know why.

    Can you please enable it?

    Thx in advance,


  • Profile Image

    Answered by KadeJM on March 23, 2017 at 01:03 PM

    I've checked on this account suspended and forms disabled issue to find out what is happening where I found your email address above at didier.nicolas@keytrade.com is associated with a jotform username "didiern" which is currently active.

    Can you please try again to log into this account and let us know.

    Otherwise, if there is still a problem then please let us know the username or email address of the account that you are attempting to log in on so that we can investigate.