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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why did you freeze my account?

    Asked by hodak2 on June 27, 2012 at 10:51 AM

    It says my account was frozen or suspended because of suspected phishing activities.  I run a website, and on said website there is a contact me form.  It asks for name, email, and to leave a brief message.  I do not know in any way how this could be considered fishing? 


      On a side note, if you were going to disable someone's account, don't you think it might be nice to at least send them an e-mail and tell them that you are disabling it?

    My form used to be found here:


    Page URL:

  • Profile Image

    Answered by gori-mathew on June 27, 2012 at 12:29 PM


    Your account is being  auto-suspended due being suspected for phishing. I have checked your forms and there is a form (Create an Account) that has password field. This is against our terms of  service as we don't  support membership features (i.e login form).

    I have now re-activated your account but forced to delete the password field in this form that is suspected for phishing (Login Forms). Kindly refrain from creating such forms as your account will be suspended.

    Thank you for your understanding.

  • Profile Image

    Answered by hodak2 on June 27, 2012 at 12:35 PM

    Thank you.  I do not remember why I made that form, or if I used it for anything.  I will remember not to use that from now on as well.  Again thank you.

  • Profile Image

    Answered by gori-mathew on June 27, 2012 at 12:39 PM

    Welcome and thanks for your understanding.