What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot watch my form live and publish it

    Asked by TransparenciaMexicana on March 23, 2017 at 12:07 PM


    While trying to watch my form to see how it goes, I push the button preview form and the screen says that it the form is not found and that is disabled, why is that and how do I change it?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 23, 2017 at 02:34 PM

    Apologies for the inconvenience this may have caused to you. 

    I found your account is autosuspended, this happens when our anti-phishing system detects you're asking for information not allowed on your forms, then it proceeds flagging the form as phishing and suspending the account. 

    After reviewing the forms in your account I can see they're clear so I've reactivated your account now, though you're not asking for info against our terms I would suggest you to take a look so you avoid to ask for info not allowed and avoid suspension as well. 


    Your forms  should be working now, if you have any question, let us know.