I cannot watch my form live and publish it

  • Profile Image
    TransparenciaMexicana
    Asked on March 23, 2017 at 12:07 PM

    Hello, 

    While trying to watch my form to see how it goes, I push the button preview form and the screen says that it the form is not found and that is disabled, why is that and how do I change it?

  • Profile Image
    Kevin_G
    Answered on March 23, 2017 at 02:34 PM

    Apologies for the inconvenience this may have caused to you. 

    I found your account is autosuspended, this happens when our anti-phishing system detects you're asking for information not allowed on your forms, then it proceeds flagging the form as phishing and suspending the account. 

    After reviewing the forms in your account I can see they're clear so I've reactivated your account now, though you're not asking for info against our terms I would suggest you to take a look so you avoid to ask for info not allowed and avoid suspension as well. 

    https://www.jotform.com/help/8-Terms-of-Use 

    Your forms  should be working now, if you have any question, let us know.