What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When I am in submissions and click edit, the page only shows blank fields.

    Asked by CDPHENSB on March 23, 2017 at 12:25 PM

    I have a form with several complex conditions that has been working fine for six months. Now, suddenly, when I am in "submissions" and click to edit a form, the form comes up with all fields empty. Can you please help me fix this so the "edit" function shows all fields filled out, but allows changes by the admin? (This is how it worked before.)

    I'm enclosing a link and an image below.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 23, 2017 at 02:53 PM

    Hello CDPHENSB,

    I'm sorry for the trouble caused to you. 

    I did test this issue in your form and I am unable to replicate the issue you are having. Clicking on "Edit" button does show the form with form fields data populated. Please check the screenshot below:


    I would suggest you to please try to edit your submissions again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by CDPHENSB on March 23, 2017 at 05:46 PM
    Thank you, yes, it is working now.
  • Profile Image
    JotForm Support

    Answered by liyam on March 23, 2017 at 11:16 PM

    Thanks for keeping us posted, Linda. We're glad that it is now resolved.

    Should you have other questions, please do not hesitate to let us know. We'll be more than happy to assist.