What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login and active forms saying disabled

    Asked by Mark Jackson  on March 23, 2017 at 12:32 PM

    I just upgraded our account to Bronze and now my login doesn't work and a little note below my password says "autosupended". Also two forms should be working and don't. They are "Service Request" and "Manual Password Request" They are not disabled but coming up as if they are.




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    JotForm Support

    Answered by Kiran on March 23, 2017 at 03:02 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that the form http://www.jotform.us/form/70814772968167 is having the term Password which has triggered our system to suspend your account. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have activated your account since the form is not asking for any passwords on the form. However, it is recommended to remove the term password or change it something similar.

    Please check and let us know if you need any further assistance. We will be happy to assist.