What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not advancing to "Next" Page

    Asked by LisaWorkingHard on March 23, 2017 at 12:34 PM

    I am getting feedback that our form is not letting users advance to the next page. I too am experiencing the issue and have tested it in Safari, Chrome and FireFox.


    When users hit the "NEXT" button, nothing happens. The browser shows no activity, like it isn't even trying to connect or advance.

    Page URL:

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    JotForm Support

    Answered by david on March 23, 2017 at 01:08 PM

    There was an error on our end that caused calculations to fail.  Please accept our sincerest apologies.  This is now fixed and calculations should be working once again.  If the issues persists edit the form and save it.  Move one field to have it auto save then move the field back to its original position or any other small change that would trigger an autosave.  This will clear the error.