How to downgrade my account?

  • Profile Image
    ISIRV
    Asked on March 23, 2017 at 01:02 PM
  • Profile Image
    Nik_C
    Answered on March 23, 2017 at 03:42 PM

    To cancel your account and downgrade please go to this link, while logged into JotForm: https://support.jotform.com/myaccount/billing

    And click Downgrade:

    That way your card will not be charged again.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    ISIRV
    Answered on March 23, 2017 at 05:46 PM
    Hello,
    I did try and do that and an error message appeared :
    [image: Inline image 1]
    Is there another way to process this change?
    Thank you,
    Jessica
    ...
  • Profile Image
    Jeanette
    Answered on March 23, 2017 at 10:56 PM

    I have manually downgraded your account. Cheers!