- ISIRVAsked on March 23, 2017 at 01:02 PM
- JotForm SupportNik_CAnswered on March 23, 2017 at 03:42 PM
To cancel your account and downgrade please go to this link, while logged into JotForm: https://support.jotform.com/myaccount/billing
And click Downgrade:
That way your card will not be charged again.
If you have any further questions please let us know.
- ISIRVAnswered on March 23, 2017 at 05:46 PMHello,
I did try and do that and an error message appeared :
[image: Inline image 1]
Is there another way to process this change?
- JotForm Support ManagerJeanetteAnswered on March 23, 2017 at 10:56 PM
I have manually downgraded your account. Cheers!