What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to downgrade my account?

    Asked by ISIRV on March 23, 2017 at 01:02 PM
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 23, 2017 at 03:42 PM

    To cancel your account and downgrade please go to this link, while logged into JotForm: https://support.jotform.com/myaccount/billing

    And click Downgrade:

    That way your card will not be charged again.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by ISIRV on March 23, 2017 at 05:46 PM
    I did try and do that and an error message appeared :
    [image: Inline image 1]
    Is there another way to process this change?
    Thank you,
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 23, 2017 at 10:56 PM

    I have manually downgraded your account. Cheers!