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ISIRVAsked on March 23, 2017 at 1:02 PM
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Nik_CReplied on March 23, 2017 at 3:42 PM
To cancel your account and downgrade please go to this link, while logged into JotForm: https://support.jotform.com/myaccount/billing
And click Downgrade:
That way your card will not be charged again.
If you have any further questions please let us know.
Thank you!
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ISIRVReplied on March 23, 2017 at 5:46 PMHello,
I did try and do that and an error message appeared :
[image: Inline image 1]
Is there another way to process this change?
Thank you,
Jessica
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Jeanette JotForm SupportReplied on March 23, 2017 at 10:56 PM
I have manually downgraded your account. Cheers!