Cannot get past first screen. Help.

We have been using Jotform for months. Starting today, on two of my employees phones...they cannot get past the 1st screen. They push "next" and nothing happens. How do I fix this? What is the issue?

PS - I think on these contact forms, you should have a level of "Urgent", "Basic question", "Moderate". That is just my opinion...   

Hi, thank you for contacting us.

Please note that we had an issue with and our developers have already fixed it.

You may check your form again and if the problem persists, just trigger a save by changing anything, and once the form is saved the problem will go away.

Apologies for any inconvenience.