What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get past first screen. Help.

    Asked by actionplumbing on March 23, 2017 at 01:09 PM

    We have been using Jotform for months. Starting today, on two of my employees phones...they cannot get past the 1st screen. They push "next" and nothing happens. How do I fix this? What is the issue?

    PS - I think on these contact forms, you should have a level of "Urgent", "Basic question", "Moderate". That is just my opinion...   

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    JotForm Support

    Answered by AIDAN on March 23, 2017 at 01:15 PM

    Hi, thank you for contacting us.

    Please note that we had an issue with and our developers have already fixed it.

    You may check your form again and if the problem persists, just trigger a save by changing anything, and once the form is saved the problem will go away.

    Apologies for any inconvenience.