What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to get my email address out of the bounce list?

    Asked by David Race  on March 23, 2017 at 01:46 PM

    Why can't you consistently keep my email out of the bounce list? I only use the form 3 times a year. I've tried all the suggested steps and it still ends up that I stop getting emails. Not much use to me this way.


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    JotForm Support

    Answered by Kevin_G on March 23, 2017 at 04:33 PM

    Apologies for the inconvenience this caused. 

    Do note that an email address is added to our bounce list when the destination mail server rejects the email or it cannot be reached for any reason, it may be due to a temporary issue on the recipient mail server, but the email address needs to be manually removed. 

    To avoid bouncing, you could ask your email provider to whitelist our IP addresses, you will find them here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Also, setting up an SMTP sender should help you to avoid emails being blocked since you will use your own mail server, if the SMTP settings are correct you should not experience bouncing issues, you should also make sure to update the settings in JotForm when they're updated on your mail server provider. 

    This guide will help you to set an SMTP sender: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    In case you're using Gmail, this guide will help you: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

    Hope this helps.