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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form not being sent to the email recipient?

    Asked by gburnham on March 23, 2017 at 03:19 PM

    Hi,

    1. In my account I have a form named 5-ThreadCUForm but when it is submitted it is not being sent to the recipients email address: sales3@gagecrib.com. Can you help or tell me why?

    2. My account says I am out of submission storage...can I delete some stored messages and take care of this?

    Help is appreciated, thanks...

    Page URL:
    http://www.ring-plug-thread-gages.com/contact/5-ThreadCUForm.htm

  • Profile Image
    JotForm Support

    Answered by david on March 23, 2017 at 05:56 PM

    I checked our email logs your address and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    As for the submission storage issue, it looks like your account is still slightly over limit.  If you have deleted forms, make sure they are purged from the trash or they will still take up space.  Here is how to restore them:

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    Simply select "Purge" instead.