What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicating of the old orders

    Asked by onix13 on March 23, 2017 at 03:46 PM

    Hello. I'm a web-developer and an experienced user of your service. My client has a problem with applications (orders) from your service. He received a lot of duplicates of the past orders. I've checked step-by-step email, receiver and the orders in the history of my form. In the history's logs I found these orders (as a new copies), but people who used this form in web didn't send these orders. 

    Can you resolve this problem and inform me, why past orders are now duplicating?

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    JotForm Support

    Answered by jonathan on March 23, 2017 at 06:24 PM

    If the duplicate submissions were severe or a lot, it is possible also that these were spam submissions only. It is possible that spam bots have identified your form URL and were not able to use to send spam submissions.

    You can block spam submissions by adding the Captcha field on your form. The captcha field will require actual human interruption when filling in the form.

    Another option is to set Unique submissions on the form. This option will prevent submission from the same user when enabled.

    You can remove the duplicate submission by using the Search box in the View submission grid. You can filter submissions using the Search box.

    Hope this help. Let us know if there is more we can assist you with.