What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email or displaying Thank you page

    Asked by adfarrow on March 23, 2017 at 04:23 PM

    cant get a "thank you" or email notification for the jot form that is source code embeded at:




    Trying to get this to go out as a link to from our newsletter today


    please call



    thank you



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    JotForm Support

    Answered by Kiran on March 23, 2017 at 07:05 PM

    I have checked the form on the web page and see that it is embedded using iframe embed method. You might have experienced the issue since the form is embedded using source code method and might have conflicted with other scripts on the page. I have tried submitting the form and see that the Thank you page is displaying correctly. Are you still experiencing any issue with the form? 

    Let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by adfarrow on March 23, 2017 at 07:46 PM
    I switched it to iframe to get it to work
    The source code will not work as I said?
    I really hope you can fix this as I've used
    jot form source code for years now and
    never had this issue
    Doug Kamerer
    Minister of Culture

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 24, 2017 at 03:26 AM

    Hello Doug,

    Since form embedded using iFrame embed code is working that means there is a code conflict between form scripts and other scripts available in your webpage. 

    Is there any specific reason on why you want to embed your form using its source code?

    Thank you!