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    I cannot log in

    Asked by Dave  on March 23, 2017 at 04:27 PM

    I cannot log in and the password reset doesnt work.


    THe following emails are associated with my account.






    Please assist asap.





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    JotForm Support

    Answered by Kevin_G on March 23, 2017 at 07:14 PM

    I found an account related to the first and second email addresses you provided, but I cannot find any related to the third one. 

    The account related to the first email address is currently on dormant status, the email address under that account is the same you used to open this thread, I've activated the account now and checked the email address in our bounce list, but could not find it in which means you should receive emails.

    The second account is currently active and it was created today, the username is americanboxingmuaythai, I can see the email associated to that account is not in our bounce list either.  

    I would suggest you to try to reset the password again for both accounts and check your spam and junk folders, may be that the email ended up there. 

    Please, do let  us know if you're still not receiving the emails.