What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble with auto-responder

    Asked by domicu on March 23, 2017 at 04:29 PM

    Hi, although I can send Test emails successfully, I cannot set up my form to send an automatic email reply to my users. No-one has received it.

    Page URL:

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    JotForm Support

    Answered by Mike on March 23, 2017 at 07:22 PM

    The autoresponder email is currently configured to be emailed with a delay.

    Another issue is the session link, the session part is missing in the actual URL. Please see the next screenshot.

    If you need any further assistance, please let us know.

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    Answered by domicu on March 24, 2017 at 05:46 PM
    Domi Enders
    Associate Director
    Learning Resources and Academic Technologies
    Columbia University - School of Professional Studies
    de2354@columbia.edu | Skype: de2354.cu