What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is not updating

    Asked by n0bb on June 27, 2012 at 05:11 PM

    I have added a file upload tool to my form. When I click preview it does not show the File Upload box. 


    EDIT: When I add a new checkbox on my form and I click preview, it's not there either. 


    Any help? 

    Page URL:

  • Profile Image

    Answered by jeanettebmz on June 27, 2012 at 06:07 PM

    We are having some inttermitten issue with our CDN servers, that is the reason why you cannot update the form. However the issue is being reviewed by our dev. team. 

    I would recommend you to make a clone and  apply the changes on that .

    Let us know if the hint helped you to sort out the issue

    Best regards


  • Profile Image

    Answered by n0bb on June 28, 2012 at 08:36 AM

    When will this issue be fixed?

  • Profile Image
    JotForm Support

    Answered by Goldo on June 28, 2012 at 12:25 PM

    It's still currently being investigated and we can't give you a time frame. For the meantime please try to use the www version of the form. Instead of using http://form.jotform replace it withhttp://www.jotform.com.

    Applying this to your form url, it would be from




    Both points to the same form.