Form is not updating

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    n0bb
    Asked on June 27, 2012 at 05:11 PM

    I have added a file upload tool to my form. When I click preview it does not show the File Upload box. 

     

    EDIT: When I add a new checkbox on my form and I click preview, it's not there either. 

     

    Any help? 

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    jeanettebmz
    Answered on June 27, 2012 at 06:07 PM

    We are having some inttermitten issue with our CDN servers, that is the reason why you cannot update the form. However the issue is being reviewed by our dev. team. 

    I would recommend you to make a clone and  apply the changes on that .

    Let us know if the hint helped you to sort out the issue

    Best regards

    Jeanette

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    n0bb
    Answered on June 28, 2012 at 08:36 AM

    When will this issue be fixed?

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    Goldo
    Answered on June 28, 2012 at 12:25 PM

    It's still currently being investigated and we can't give you a time frame. For the meantime please try to use the www version of the form. Instead of using http://form.jotform replace it withhttp://www.jotform.com.

    Applying this to your form url, it would be from

    http://form.jotform.ca/form/21757765124256

    to

    http://www.jotform.ca/form/21757765124256

    Both points to the same form.