Payment form issue

  • Profile Image
    vkimuyu
    Asked on June 27, 2012 at 05:17 PM

    I created a payment form http://form.jotform.us/form/21578164353153 which included the "trial period" fee and the monthly fee. 

    I checked my merchant account authorze. net and it shows that it was set up properly. However, I don't see the payment on myside for the trial period. 

    And I didn't get a copy of a recpiect for the payment as well I am haveing to ask my customer for it. I don't see it in my merchant account. 

    Please confirm how your payment forms work and where my money goes.

     

    Thank you,

    Victoria 

  • Profile Image
    jeanettebmz
    Answered on June 27, 2012 at 06:14 PM

    Can you provide me with URL of the page where the form is embedded? if not the case, is this your form?

    Thanks

    Jeanette

  • Profile Image
    vkimuyu
    Answered on June 27, 2012 at 06:25 PM
    It’s in the email twice…


    To Your Success,

    Victoria Kimuyu|Executive Assistant
    Office: 866.416.2029 |Fax: 708.778.8915
    Website: www.SuccessSculpting.com
    Description: rsz_2ssinc_logo (1)


  • Profile Image
    jeanettebmz
    Answered on June 27, 2012 at 06:46 PM

    Ok, I have checked your form settings

    You are not receiving the trial payment, because it is not enabled

     

    Please enable it and if you still experience the same problem , do let us know

    Cheers!

    Jeanette

     

  • Profile Image
    vkimuyu
    Answered on June 27, 2012 at 06:49 PM
    How do you enable it and does this mean the payment didn’t go through?


    To Your Success,

    Victoria Kimuyu|Executive Assistant
    Office: 866.416.2029 |Fax: 708.778.8915
    Website: www.SuccessSculpting.com
    Description: rsz_2ssinc_logo (1)


  • Profile Image
    jeanettebmz
    Answered on June 27, 2012 at 07:03 PM

    That is correct, the payment didn't go through because of that

    Go to your payment section and click on the wizard, as shown below :


     

     

     

    Then click on your product or service , you will see at the bottom the Trial section

     

     

     

    Feel free to look for more assistance whenever you need it

    Jeanette